TRAINING COURSES
I deliver accredited ITIL, SDM and SDA training designed to build capability, confidence and best‑practice alignment across IT teams. My courses combine formal certification with real‑world operational insight, ensuring learners understand not just what to do, but how to apply it in practice.
Why Train With Me
PeopleCert‑accredited ITSM training delivery
20+ years of IT Operations & Service Management experience
7+ years delivering ITSM training across ITIL, SDM and SDA
Real‑world insight from public sector, retail and enterprise environments
Engaging, practical, scenario‑driven delivery style
Training designed to translate directly into improved team performance
Small group learning. Limited to 8 delegates per course to ensure personalised support and interaction
“The course was well delivered by Stuart who is extremely knowledgeable, you can tell he has not just learnt this subject but actually lived and breathed it in real business situations. I really benefitted from his insights and experiences. Thank you”
ITIL v5 Foundation
A modern, streamlined introduction to IT Service Management, aligned to the latest ITIL v5 guidance.
Course Duration
2 Days (Live Virtual Training)
Limited to 8 delegates to ensure personalised support and interaction.
Price
£799 per delegate (excl. VAT)
What It Covers
Core ITSM concepts and terminology
Service value, flow and customer experience
Roles, practices and governance
Modern service management principles
Practical application in real environments
What It Includes
Instructor led training
Course eBook
Exam preperation aids
Exam voucher
Who It’s For
Anyone working in IT operations, service delivery, support or governance who needs a solid grounding in ITSM best practice.
What Learners Gain
ITIL v5 Foundation certification
A practical understanding of service management
Confidence applying ITIL in day‑to‑day work
A strong foundation for further ITIL modules
Next Course
Delivery: Virtual (Login Remotely)
Date: (Coming Soon)
Service Desk Manager (SDM) v9
A comprehensive leadership programme focused on service excellence, operational control and high‑performing team management.
Course Duration
4 Days (Live Virtual Training)
Limited to 8 delegates to ensure personalised support and interaction.
Price
£1,349 per delegate (excl. VAT)
What It Covers
Leadership and communication for service desk teams
Service excellence and customer experience
Performance management and operational control
Frameworks for running a high‑performing service desk
Practical approaches to people, process and service quality
What It Includes
Instructor led training
Course eBook
Exam preperation aids
Exam voucher
Who It’s For
Service desk leaders, supervisors, team managers and anyone responsible for service desk performance and team development.
What Learners Gain
SDM certification
Leadership and communication skills
Practical frameworks for managing a service desk
Techniques for improving people, performance and customer experience
Next Course
Delivery: Virtual (Login Remotely)
Date: (Coming Soon)
Service Desk Analyst (SDA) v9
A practical, skills‑focused course designed to strengthen frontline support capability and customer experience.
Course Duration
3 Days (Live Virtual Training)
Limited to 8 delegates to ensure personalised support and interaction.
Price
£899 per delegate (excl. VAT)
What It Covers
Customer service and communication techniques
Incident handling and problem‑solving
Service request management
Managing user expectations
Delivering consistent, high‑quality frontline support
What It Includes
Instructor led training
Course eBook
Exam preperation aids
Exam voucher
Who It’s For
Service desk analysts, support technicians and anyone delivering first‑line or customer‑facing IT support.
What Learners Gain
SDA certification
Strong customer service and communication skills
Confidence handling incidents and requests
Practical techniques for delivering quality support
Next Course
Delivery: Virtual (Login Remotely)
Date: (Coming Soon)