SERVICES

I help organisations stabilise services, uplift ITSM maturity and build high‑performing support functions through a blend of consultancy, accredited training and interim leadership. My services are designed to deliver practical, measurable improvements. Not theoretical frameworks that never land.

ITSM Advisory & Consultancy

Transforming underperforming services and building strong operational foundations.

Core Services

ITSM Maturity Assessments

Independent evaluation of your processes, tooling, governance and operating model, with a clear roadmap for improvement.

Service Improvement & Stabilisation

Rapid recovery of failing or unstable services, backlog reduction and restoration of stakeholder confidence.

SIAM & Supplier Governance

Strengthening multi‑supplier performance, contractual compliance and end‑to‑end accountability.

ITSM Tooling & Workflow Design (ServiceNow CSA Qualified)

Designing workflows, dashboards and governance models that align tooling with best‑practice ITSM.

Operating Model & Process Redesign

Creating clear roles, responsibilities and processes that support sustainable, scalable service delivery.

Who This Is For

Organisations needing clarity, stability, improved performance or a trusted advisor to guide transformation.

Accredited Training (ITIL, SDM, SDA)

Building capability, confidence and best‑practice alignment across IT teams.

Courses Delivered

  • ITIL v5 Foundation

  • Service Desk Manager (SDM)

  • Service Desk Analyst (SDA)

Training Formats

  • Instructor‑led virtual training

  • Private group sessions

  • Tailored workshops for specific organisational needs

Why Choose My Training

As a PeopleCert‑accredited trainer with deep operational experience, I teach ITIL and SDM/SDA in a way that is practical, engaging and directly applicable to real‑world environments.

Leadership & Turnaround

Short‑term leadership to stabilise operations, drive improvement and deliver results quickly.

Roles Covered

  • Chief Information Officer

  • Head of Service

  • IT Operations Manager

  • Service Delivery Manager

  • Service Transition Lead

What I Deliver

  • Rapid assessment of current state

  • Clear priorities and stabilisation plan

  • Improved governance, communication and performance

  • Strong leadership during periods of change or crisis

This service is ideal for organisations facing gaps in leadership, major transformation or operational instability.